Privacy Policy

Effective Date: 02/25/2025

At Luma Assist, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our virtual assistant platform. By accessing or using Luma Assist, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information: When you register, book a session, or apply to become a virtual assistant, you may provide us with personal information such as your name, email address, phone number, payment information, and any other information you choose to provide.

Usage Information: We may collect information about how you access and use our platform, such as IP address, browser type, pages visited, the time and date of your visits, and the time spent on those pages.

Cookies: We use cookies and similar tracking technologies to monitor activity on our site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

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2. How We Use Your Information

Core Assist may use your information for the following purposes:

To provide and maintain our services, including processing bookings and payments.

To communicate with you, including responding to inquiries and sending service-related updates.

To improve our platform and services through data analysis and research.

To send you marketing and promotional materials, with your consent, which you can opt out of at any time.

To comply with legal obligations and resolve disputes.

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3. Sharing Your Information

We may share your information in the following circumstances:

With Virtual Assistants: When you book a session, we may share your relevant information with the selected virtual assistant to facilitate the booking.

Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our platform is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

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4. Security of Your Information

The security of your information is important to us. We strive to use commercially acceptable means to protect your personal data, but no method of transmission over the Internet or electronic storage is 100% secure. While we aim to protect your personal information, we cannot guarantee its absolute security.

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5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access, update, or delete the information we have on you.

The right to rectification – you have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object – you have the right to object to our processing of your personal data.

The right to data portability – you have the right to be provided with a copy of your personal data in a structured, machine-readable, and commonly used format.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

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6. Third-Party Links

Our platform may contain links to other websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

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7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

By using Luma Assist, you consent to the collection and use of information in accordance with this Privacy Policy.